Shopping Policy
Welcome to Softtonic Nepal Pvt Ltd's Shopping Policy. This policy outlines the terms and conditions related to purchasing software products, website development services, and related solutions from our company. By engaging in a transaction with us, you agree to abide by the terms stated in this policy.
2. Ordering Process
To place an order for software products or website development services, customers can use our online ordering system, contact our sales representatives, or visit our office in person.
All orders are subject to availability and acceptance by Softtonic Nepal Pvt Ltd.
3. Pricing and Payment
Prices for software products, website development services, and related solutions are specified on our official website or provided by our sales team.
Payments can be made via accepted payment methods, including credit/debit cards, bank transfers, or other payment gateways.
Softtonic Nepal Pvt Ltd reserves the right to change prices at any time without prior notice.
4. Delivery and Fulfillment
Software products are typically delivered electronically, and customers will receive instructions for downloading and installing the software.
For website development services, timelines for project completion, milestones, and delivery will be agreed upon during the initial consultation and specified in the contract.
5. Returns and Refunds
Software products are non-refundable once the download link or license key has been provided to the customer.
For website development services, refunds are subject to the terms outlined in the service contract and the agreed-upon cancellation policy.
6. Support and Maintenance
Softtonic Nepal Pvt Ltd offers customer support for software products and website development services as per the terms stated in the respective agreements.
Maintenance and updates for software products will be communicated to customers, and terms may vary depending on the product.
7. Privacy and Security
Customer information collected during the ordering process is subject to our Privacy Policy. We take data security seriously and implement appropriate measures to protect customer data.
8. Intellectual Property
Ownership of software products and website designs will be outlined in the respective agreements. Softonic Nepal Pvt Ltd retains the right to use project details and designs for promotional purposes.
9. Dispute Resolution
Any disputes arising from transactions will be resolved through negotiation and mediation in accordance with the laws of Nepal.
10. Changes to the Policy
Softtonic Nepal Pvt Ltd reserves the right to update or modify this shopping policy at any time. Customers will be informed about policy changes through our website or other appropriate channels.
For any inquiries or clarifications regarding this Shopping Policy, please contact our customer support team at softonicnepal@gmail.com.